1.   Collection of Personal Information

When you browse or make a purchase on our website, Tandaav gathers certain details to ensure smooth functionality, secure transactions, and a better user experience. This includes information related to your device, your activity on the Site, and details required to process your orders. Additionally, if you reach out to us for customer support, we may collect relevant information to assist you effectively.

For the purpose of this Privacy Policy, “Personal Information” refers to any data that can be used to identify an individual, as outlined below.

 

A.  Device-Related Information

What we collect:
Details such as your web browser type and version, IP address, time zone, cookie data, pages or products viewed, search queries, and how you navigate and interact with our Site.

Why we collect it:
This information helps us load the website correctly, improve performance, understand user behavior, and analyze usage trends so we can enhance your overall experience.

How it is collected:
Automatically collected through technologies like cookies, log files, web beacons, tags, and pixels when you access our Site.

Data sharing:
This information may be shared with our service provider Shiprocket for operational and analytical purposes.

 

B.  Order & Purchase Information

What we collect:
Your name, billing and shipping address, payment-related details (such as card information), email address, and contact number.

Why we collect it:
To process and fulfill your orders, manage payments, arrange shipping, send invoices or order confirmations, communicate with you regarding your purchase, detect and prevent potential fraud, and share product-related updates or promotions (only as per your preferences).

How it is collected:
Provided directly by you at the time of placing an order or during checkout.

Data sharing:
Shared with our authorized shipping partners solely for order fulfillment and delivery purposes.

 

2.   How We Use Your Information

Tandaav uses Personal Information to operate, manage, and improve its services, and to ensure a smooth, secure, and efficient experience for users. Your information is used only for legitimate business and legal purposes, as outlined below:

• To process payments, fulfill orders, manage shipping and delivery, and display, modify, or print user-submitted images as part of our services.
• To create and manage user accounts, provide customer support, communicate order updates, and share relevant product or service information.
• To verify refunds, resolve complaints, prevent fraud, and investigate unlawful activity, misuse, or violations of our policies.
• To comply with applicable laws and regulations and to analyze aggregated, non-identifiable data for improving our services and website performance.

 

3.   Sharing of Information

Tandaav may disclose user information only in limited circumstances, including the following:

• To our courier and logistics partners, strictly for the purpose of order fulfillment and delivery.
• To law enforcement agencies, regulatory bodies, or government authorities when disclosure is required by law or in response to valid legal requests.
• To prevent, detect, or investigate fraudulent activities, customer complaints, or any breach of our Terms and Conditions.
• To third-party merchants, platforms, or services that may be linked through our website, where applicable.

Please note that Tandaav does not control and is not responsible for the privacy practices or content of any third-party websites or services accessed through external links.

 

4.   Cookies

Tandaav uses cookies and similar technologies to enhance website functionality, improve user experience, and analyze how visitors interact with the Site. Cookies help us provide a smoother and more personalized browsing experience.

• To ensure proper functioning and performance of the website
• To understand website usage patterns and improve our services
• To remember user preferences and settings for future visits
• You may choose to disable cookies through your browser settings; however, certain features of the Site may not function as intended

 

5.   Minor

The Site is not intended for use by individuals who are below the age of 18. Tandaav does not knowingly collect, use, or disclose Personal Information from individuals under the age of 18.

 

 

6.   Data Retention

• We retain Personal Information only for as long as necessary to process and fulfill orders, maintain transaction records, and provide customer support.
• Personal Information may be stored to investigate complaints, prevent fraud, and ensure compliance with applicable legal and regulatory requirements.
• Information related to your orders will be retained unless and until you request deletion, subject to mandatory legal or compliance obligations.
• Any images or files uploaded by you may be retained for operational or verification purposes and will be deleted upon request, except where retention is required by law.

 

7.   User Rights

Tandaav respects your privacy and is committed to providing you with control over your Personal Information. Subject to applicable laws and regulations, you may request access to the Personal Information we hold about you or seek correction of any inaccurate or incomplete data. All requests must be submitted through our official email address for review and processing.

 

8.   Third-Party Links

Our website may contain links to third-party websites or services for your convenience. Tandaav does not control, endorse, or take responsibility for the content, privacy policies, security practices, or operations of any third-party sites. Any interaction, transaction, or engagement with such external websites is undertaken at your own discretion and risk.

 

9.   Updates to this policy 

Tandaav may update or revise this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or legal and regulatory obligations. Any updates will be effective upon posting on our website, and we encourage users to review this policy periodically to stay informed.

 

10. Contact Us

If you have any questions regarding this Privacy Policy, wish to learn more about Tandaav’s privacy practices, or would like to raise a concern or complaint, please contact us at info@tandaav.in.

If you are not satisfied with the resolution provided by Tandaav, you may have the right to escalate your complaint to the appropriate data protection or supervisory authority in accordance with applicable laws. You may contact your local data protection authority for further assistance.