Terms and Conditions

Welcome to the website of Tandaav (“Tandaav”, “we”, “us”, or “our”). Thank you for choosing and trusting us. These Terms and Conditions govern your access to and use of the Tandaav website and its services.

By accessing, browsing, or using this website, you (“User”) agree to comply with and be bound by the terms and conditions set out herein. It is advised that you read all provisions carefully. If you do not agree with any part of these Terms, you should refrain from using or accessing the Tandaav website.

The website is owned and operated by Tandaav. The term “User” refers to any individual who accesses, browses, or registers on the website.

 

1. Acceptance of Agreement

By accessing or using the Tandaav website, the User agrees to be bound by these Terms and Conditions (“Agreement”). This Agreement constitutes the complete and exclusive understanding between Tandaav and the User and supersedes all prior or contemporaneous agreements, communications, representations, warranties, or understandings, whether written or oral, relating to the website, its content and materials, and any products or services offered by or through Tandaav.

Tandaav reserves the right to modify or update this Agreement at any time without prior notice. Any changes will be effective immediately upon being posted on the Tandaav website. Continued use of the website following such updates shall constitute the User’s acknowledgment and acceptance of the revised Terms.

Acceptance of this Agreement is mandatory for all Users and is confirmed by selecting or clicking the option indicating “I have read and agree to the Terms and Conditions” during registration or use of the website.

 

2. Purchases

a. Delivery Policy

The estimated delivery timeline for products ordered from Tandaav is 4 to 8 business days from the date of order confirmation. Customers will be informed of the estimated delivery details after each successful purchase through email and/or SMS along with the order receipt. Any complaints, concerns, or refund-related requests must be communicated to Tandaav within a reasonable period after placing the order.

In the event of a delay in delivery, non-delivery, or misplacement of ordered products, the customer is required to contact Tandaav using the email address or contact numbers provided on the website. Such communication must be made within a week from the expiry of the estimated delivery date to enable timely resolution.

If any product received is found to be defective, the customer must notify Tandaav within a week from the date of delivery so that the issue may be reviewed and addressed promptly.

Please note that delivery timelines may be affected by unforeseen circumstances beyond our control, including but not limited to adverse weather conditions, political or public events, festivals, logistical disruptions, or other force majeure events. While Tandaav remains committed to delivering all confirmed orders, we request our customers’ understanding and cooperation in such situations.

b. Payment

An order shall be considered confirmed only upon receipt of a formal order confirmation via email and/or SMS from Tandaav. By placing an order, the customer agrees to pay for all goods or services purchased in accordance with these Terms and Conditions. Any refunds, if applicable, will be processed strictly in accordance with the refund terms outlined in this Agreement. Refund requests will be considered only after complete verification of a written complaint submitted by the customer.

 

3. Copyright

All content and materials available on the Tandaav website, including but not limited to text, images, graphics, design, layout, compilation, digital conversion, and overall organization, are protected under applicable copyright, trademark, and other proprietary and intellectual property laws.

Any copying, reproduction, redistribution, publication, transmission, or use of such content, in whole or in part, without prior written consent from Tandaav is strictly prohibited.

Use of the website does not grant Users any ownership or intellectual property rights in any content or materials displayed, except for content where ownership already lawfully vests with the User prior to its upload to the Tandaav website. Users further acknowledge that certain content available on the website may be the copyrighted work of third parties and is used in accordance with applicable permissions or licenses

 

4. Limited License; Permitted Use

Subject to compliance with this Agreement, Tandaav grants Users a limited, non-exclusive, non-transferable, and revocable license to access and use the Tandaav website strictly in accordance with these Terms. Such access is permitted solely for the User’s personal, internal, and non-commercial purposes.

Users may print limited portions of the website’s content and materials only where expressly permitted by Tandaav, and solely for personal, internal, and non-commercial use, provided that all copyright notices and proprietary rights are preserved. No printed or electronic copies of any part of the website or its content may be used by the User in any form of litigation, arbitration, or legal proceeding under any circumstances.

 

5. Registration

Certain sections of the Tandaav website or specific services may require Users to register and create an account. Where registration is required, the User agrees to provide accurate, complete, and up-to-date information during the account creation process.

Each account is intended for the personal use of the individual who registers it and must not be created or used on behalf of any other person or entity. Users are responsible for maintaining the confidentiality of their account credentials and for preventing unauthorized access or use. Access to a single account may not be shared with multiple users, nor may any person other than the registered User use the account.

The User acknowledges and agrees that they will be solely responsible for any activity conducted through their account, including any failure to prevent unauthorized use. Tandaav reserves the right to suspend or restrict any account suspected of unauthorized access or misuse at any time.

The creation of multiple accounts by a single User for the purpose of abusing promotions, discounts, or special offers (including any introductory offers) is strictly prohibited. Any User found to be engaging in such practices may have all associated accounts suspended or permanently terminated at Tandaav’s sole discretion.

 

6. Third-Party Content and Advertisements

The Tandaav website may contain content, materials, or advertisements provided by third parties, including links to external websites or services accessed through hyperlinks. Such third-party content is made available for convenience only.

Tandaav does not control, endorse, or assume any responsibility for the accuracy, legality, or reliability of any third-party content. Tandaav expressly disclaims all liability for any errors, omissions, misstatements, defamation, false or misleading information, obscenity, or other unlawful material that may appear on or be accessible through such third-party links.

 

7. Unlawful Activity

Notwithstanding anything contained in the Privacy Policy, Tandaav reserves the right to investigate any complaints, reported violations, or suspected breaches of this Agreement. Tandaav may take any action it deems appropriate, including reporting suspected unlawful activity to law enforcement authorities, regulatory bodies, or other relevant third parties.

Where required or appropriate, Tandaav may disclose information related to a user’s account, including but not limited to account details, email addresses, usage history, uploaded or posted content, IP addresses, and traffic data, to such authorities for the purposes of investigation, prevention, or enforcement.

 

8. Indemnification

The User agrees to indemnify, defend, and hold harmless Tandaav and its partners, affiliates, officers, directors, employees, agents, subcontractors, successors, assigns, third-party service providers, advertisers, legal advisors, and representatives (collectively, the “Affiliated Parties”) from and against any and all claims, liabilities, losses, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to the User’s breach of this Agreement, misuse of the website, or violation of any applicable laws or regulations.

 

9. Nontransferable

The user’s right to use the website is not transferable or assignable. Any password or right given to the user to obtain information or documents or any other access to the website is not transferable or assignable

 

10. Disclaimer

All content, materials, products, services, and information provided by or through the Tandaav website are offered on an “as is,” “as available,” and “with all faults” basis. To the fullest extent permitted by law, Tandaav expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or freedom from errors.

The website, its content, and services may contain bugs, inaccuracies, technical issues, or other limitations. Tandaav and its affiliated parties shall not be liable for any use of, or reliance on, the information or services provided, except where liability is expressly required under applicable law.

To the maximum extent permitted by law, Tandaav and its affiliated parties shall not be responsible for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of business, loss of profits, data loss, litigation costs, or similar damages, whether arising from contract, warranty, tort (including negligence), product liability, or otherwise, even if advised of the possibility of such damages.

These limitations of liability form an essential basis of the agreement between Tandaav and the User. Without such limitations, the products, services, content, and materials made available through the website would not be provided. No advice or information, whether oral or written, obtained from Tandaav through the website or otherwise, shall create any warranty or representation not expressly stated in this Agreement.

Tandaav also disclaims all responsibility or liability for any damage or harm caused by viruses, malware, or other harmful components that may be contained within any electronic files, forms, or documents accessed or downloaded through the website.

 

11. Limitation of Liability

a. To the fullest extent permitted by law, Tandaav and its affiliated parties shall not be liable for any loss, injury, claim, liability, or damage of any kind arising out of or related to:
(i) any errors or omissions in the website or in any products or services made available through it;
(ii) the unavailability, interruption, or suspension of the website or any of its features;
(iii) the User’s access to or use of the website;
(iv) the content or materials displayed on the website; or
(v) any delay or failure in performance caused by events beyond the reasonable control of Tandaav or its affiliated parties.

b. To the maximum extent permitted by applicable law, the total aggregate liability of Tandaav and its affiliated parties for any claim arising out of or relating to the website, or any products, services, information, documents, or materials provided therein or thereby, shall not exceed Indian Rupees Six Thousand (INR 6,000). This amount shall constitute the User’s sole and exclusive remedy and shall be in substitution of all other claims or remedies against Tandaav and its affiliated parties.

 

12. Use of Information

Tandaav reserves the right to use, process, and assign any information relating to a user’s activity on the website, as well as any information provided by the User, in a manner consistent with its Privacy Policy. By using the website, the User expressly authorizes Tandaav to collect, use, and disclose such information in accordance with the terms of the Privacy Policy.

The User acknowledges and agrees that they are solely responsible for any content, data, or materials submitted or uploaded by them. The User, and not Tandaav, shall bear full responsibility for the legality, accuracy, reliability, appropriateness, originality, and intellectual property rights associated with such submissions.

 

13. Third-Party Services

a. Tandaav may display, promote, or provide access to products or services offered by third-party vendors, service providers, or merchants (“Merchants”). Users acknowledge and agree that Tandaav does not own, operate, or control the products or services offered by such Merchants. All aspects of transactions conducted with Merchants—including order processing, fulfillment, billing, and customer service—are the sole responsibility of the respective Merchants. Tandaav is not a party to any transaction entered into between the User and a Merchant.

Any interaction, purchase, or use of third-party products or services is undertaken entirely at the User’s own risk and without any warranties of any kind from Tandaav, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Under no circumstances shall Tandaav be liable for any damages, losses, or disputes arising from transactions between the User and any Merchant, or from any content, information, or materials appearing on Merchant websites or any other third-party websites linked to the Tandaav website.

b. Each Merchant operates independently and maintains its own terms, policies, and procedures, including privacy policies, which will apply to the User’s interaction with such Merchant. Tandaav is not responsible for any information provided by the User directly to a Merchant. Tandaav and the Merchants are independent contractors, and neither party has the authority to bind, represent, or make commitments on behalf of the other.

 

14. Privacy Policy

The Tandaav’s Privacy Policy, as it may be modified from time to time, is hereby expressly made part of this Agreement.

 

15. Payments

The User represents and warrants that, when making a purchase from Tandaav or from any third-party merchants, all payment and billing information provided is accurate, current, and complete. The User further agrees that all charges incurred will be duly authorized and honored by the User’s payment service provider or credit card issuer.

The User agrees to pay all applicable charges at the prices displayed at the time of purchase, including any applicable taxes, duties, or fees, in accordance with the terms specified at checkout.

 

16. Reliance on Information

The Tandaav website may contain statements regarding Tandaav’s operations, business strategies, future plans, financial condition, anticipated performance, and demand for its products or services. Such statements may include forward-looking information based on current assumptions, estimates, and expectations, all of which are subject to inherent risks, uncertainties, and factors beyond Tandaav’s control.

The User acknowledges that any such information is provided for general informational purposes only and is not intended to replace or constitute binding representations or guarantees expressly made by Tandaav. Any reliance placed on such information by the User is done entirely at the User’s own risk and discretion.

 

17. Copyright Infringement Concerns

If a User believes that their copyrighted work has been copied or used on the Tandaav website in a manner that constitutes copyright infringement, the User is requested to submit a written notice to Tandaav’s designated Copyright Agent. The notice must include the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the copyright owner;
• A clear description of the copyrighted work claimed to have been infringed;
• A description of the location on the website where the allegedly infringing material is displayed;
• The User’s contact details, including address, telephone number, and email address;
• A statement confirming that the User has a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or applicable law; and
• A declaration, made under penalty of perjury, that the information provided in the notice is accurate and that the User is the copyright owner or is authorized to act on behalf of the copyright owner.

Notices of claimed copyright infringement should be submitted by contacting Tandaav through the Helpdesk or via the designated email address provided on the website.

 

18. Information and Press Releases

The Tandaav website may contain information, announcements, or press releases related to Tandaav and its operations. Tandaav makes no representation or commitment to update, revise, or correct such information or press releases, whether as a result of new developments, future events, or otherwise.

Any information relating to third-party companies or entities that may appear in press releases or other materials on the website is provided for informational purposes only and should not be interpreted as being supplied, endorsed, or verified by Tandaav.

 

19. Legal Compliance

The user agrees to comply with all likable domestic and international laws, statutes, ordinances and regulations regarding the use of the and the Content and Materials provided herewith.

 

20. Refund and Return Policy

Tandaav does not offer refunds or accept returns on products once purchased. However, if a User has any concerns or complaints regarding the quality of a product received, the User may contact Tandaav using the email address provided on the website for review and assistance.

Please note that certain products or services displayed on the website may be offered or fulfilled by third-party sellers or linked to external websites. Tandaav shall not be responsible or liable for the quality, performance, or fulfillment of such third-party products or services.

Additional information regarding Tandaav’s Refund and Return Policy, including contact and mailing details, may be found on the “Contact Us” page of the website.

 

22. Shipping and Delivery Policy

Tandaav dispatches all orders through leading courier partners across the country. Estimated delivery timelines may vary depending on the nature of the product and the destination address provided at the time of checkout.

Returned Orders:
If an order is returned to Tandaav due to reasons not attributable to us, including but not limited to an incorrect or incomplete delivery address, an unclaimed shipment, or delivery refusal, Tandaav reserves the right to charge the customer additional shipping costs for re-dispatching the order.

Additional Shipping Charges:
For re-shipment of returned orders, the customer will be required to bear the applicable shipping charges. The exact amount, including any courier or handling fees, will be communicated to the customer prior to re-dispatch. Payment must be completed through the approved payment methods before the order is shipped again.

Address Verification:
To reduce the likelihood of delivery failures or returns, customers are strongly advised to carefully review and ensure the accuracy of all shipping details during the checkout process.

 

Delivery Address Policy

Customers are responsible for ensuring that the delivery address provided at the time of checkout is accurate and complete. Tandaav’s order processing system is fully automated, and once an order is confirmed, the shipping details are immediately transmitted to our courier partners. As a result, address modifications cannot be accommodated after order confirmation.

In the event that an incorrect or incomplete address (including errors in pin code, city, or other details) is provided and delivery cannot be completed, the shipment will be returned to Tandaav as Return to Origin (RTO). Upon receipt of the returned package, the order may be re-dispatched to the correct address after coordination with the customer, subject to payment of applicable re-shipment charges by the customer.

 

23. Miscellaneous

This Agreement shall be deemed to have been executed and performed in Mumbai, India, and shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles. All actions arising under or in connection with this Agreement shall be subject to the limitations set forth in the applicable sections 17 and section 18 of these Terms.

The provisions of this Agreement shall be interpreted in accordance with their fair meaning and not strictly for or against either party. This Agreement, together with any incorporated policies, and the User’s information may be assigned by Tandaav, at its sole discretion, to any third party in the event of a merger, acquisition, or sale of assets.

If any provision of this Agreement is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect. In the event of any inconsistency or conflict between this Agreement and any content or information associated with the website, the terms of this Agreement shall prevail.

Failure by Tandaav to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce it at a later time. All rights and remedies of Tandaav under this Agreement shall survive any termination or modification of these Terms.

Tandaav reserves the right to suspend or terminate a User’s account or membership, or to remove any content or materials uploaded by the User, at any time and without prior notice, including but not limited to instances of violation of this Agreement or any applicable laws.

Tandaav shall not be held liable for any loss or damage arising directly or indirectly from the decline or failure of authorization of any transaction, including situations where the cardholder has exceeded preset transaction limits as determined between Tandaav and its acquiring bank from time to time.

 

24. Arbitration

Notwithstanding anything contained to the contrary in this Agreement, any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved exclusively through binding arbitration, in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. This shall exclude any legal action initiated by Tandaav for the purpose of collecting dues, recovering damages, or seeking injunctive or equitable relief relating to its operations, intellectual property, or services.

All arbitration proceedings shall be conducted on an individual basis only and shall not be consolidated with any arbitration involving claims of any other party. The seat and venue of arbitration shall be Mumbai, India, and the arbitration award shall be final and binding on the parties.

Notwithstanding the foregoing, Tandaav may seek interim or preliminary relief from a court of competent jurisdiction in Pune, India, as may be necessary to protect its rights, property, or interests, pending the completion of arbitration. Subject to the above, the courts of New Delhi, India shall have exclusive jurisdiction over any matters arising under this Agreement.

 

By proceeding with a purchase on our platform, you agree to abide by the terms and conditions outlined in this refund policy. We reserve the right to modify or update these terms without prior notice.